” LOTTE Wellfood Co.,Ltd. "(the "Company") takes the protection of customers’ (users) personal information very seriously and is committed to ensuring that the personal information provided online to the Company is protected while the customer uses the Company's services. We comply with the personal information protection regulations under the relevant laws and guidelines, such as the "Personal Information Protection Act." The Company proclaims this privacy Policy (“This Policy”) in accordance with Article 30 of the Personal Information Protection Act and will inform customers of the purpose and manner in which the personal information provided by the customer is used through this policy and the measures being taken to protect the customer's personal information. The Company is making this policy accessible to customers at all times by disclosing it on the website. This Policy may be amended at any time due to amendments to the privacy laws and related guidelines or changes to the Company's internal policies, and the revision history is notified through this Policy. Customers are encouraged to check changes by visiting our website.
The privacy policy consists of the following contents. For more information, please check the privacy policy below.
Index
1. Purpose of processing personal information, items collected, retention and period of use
The Company collects personal information to provide a variety of convenient internet services to its customers.
| Separation | Collection items | Purpose | Retention and Usage Period | |||
|---|---|---|---|---|---|---|
| LOTTE Wellfood homepage | idea proposal | Required | Name, Email, mobile phone number | customer consultation and inquiry responses, provision of various services, and management of product and other feedback | 1 year from the date of registration | |
| For reporting violations | Required | Name, Email, mobile phone number | ||||
| Optional | Company name, department, position, address | |||||
| customer service | Web Customer Service | Required | Name, Email, mobile phone number |
3 years from registration date (*Act on Consumer Protection in Electronic Commerce, etc.) |
||
| Optional | address | Product recall, compensation product delivery | ||||
| Customer Service Call Center, Chatbot Service | Required | mobile phone number | customer consultation and inquiry responses, provision of various services, and management of product and other feedback | |||
| Optional | Name, address, Bank, account number, depositor | Product recall, compensation shipment, refund processing | ||||
| For applications to Dr. Xylitol Bus | Required | Name, mobile phone number, address | Dr. Xylitol Bus applicant verification, statistics and operation | 1 year from the date of registration | ||
| recruitment | Sign up | Required | Name, ID(Email), country/region of residence |
1) Identity verification for membership registration
2) Prevention of misuse by fraudulent members and unauthorized use 3)Delivery of notifications 4)Verification in case of errors |
Until the membership is withdrawn (However, in case of OS/browser information and access log 3 months from automatic collection date) |
|
| Applicant Registration and talent database registration | Required | Name, Email, mobile phone number, nationality, education background, Date of birth, application route, self-introduction |
1)Applicant identification 2) Verification of eligibility for priority recruitment and fulfillment of company obligations in accordance with relevant laws such as the Act on Support for Veterans Compensation and the Act on Honorable Treatment and Support of Persons of National Merit, etc. 3) notification, smooth communication with applicants 4) -Conduct hiring process and notify results 5) Job Applicant Survey 6)supporting materials such as document/interview screening. 7) Determining the suitability of recruiting and utilizing talent pool 8) Determination of employment eligibility for the disabled and fulfillment of employment obligations for the disabled in accordance with related laws such as the 「Employment Promotion and Vocational Rehabilitation Act for the Disabled」 9) Self-introduction plagiarism rate |
3 years from application notice deadline and last login | ||
| Optional |
1. My documents(identification photo, career description, thesis) Portfolio Link 3. Job experience (start date, end date, company name, position, duty, employee type) 4. Certificate (issue date, certificate name, organization, grade, number) 5. Language (language, certificate name, score/grade, host, date) 6. Award (date, name of award, organization) 7. Social activities (activity name, organization) 8. Available date for joining [Sensitive information] 1. Disability (Disability status, type of disability, disability rating) 2. Veteran Benefit (Veteran status, veteran number, authorized person relationship, type of service, date of enlistment, date of discharge) |
|||||
| personality tests | Required | Name, mobile phone number | Identification and processing of results during personality testing | 3 years from the date of taking personality tests | ||
| Reference check | Required | Name, Email, mobile phone number, Reputation check results | Determination of suitability for employment | 3 years after conducting the reference check | ||
| Employment health checkup | Required | Name, date of birth, Employment health checkup results | Determination of suitability for employment | 3 years after retirement | ||
| Lottefoodmall | L.Point membership | Required | Name, gender, ID, password, mobile phone number, email address, address, phone number, CI, DI i-PIN (When authenticated by i-PIN) | User Identification, Member Information Management, Complaint Handling, Customer Orders, Shipping, Consultation Handling, Prevention of Fraudulent Use and Unauthorized Use | 3 months after membership withdrawal - For purchasing members, data will be retained for 5 years (in accordance with the Act on the Consumer Protection in Electronic Commerce) - If required by other laws, data will be stored and retained in accordance with those laws | |
| Optional | Consent to Receive Marketing Information (E-Mail, SMS, TM) Referral Information Registration | Providing personalized service guidance and recommendations, sending promotional information (SMS, email, phone) | ||||
| Sign up | Required | Name, Member ID (Email), Password, Mobile Phone Number | User identification, member information management, complaint handling, customer orders, delivery, consultation processing, prevention of misuse and unauthorized use | |||
| Optional | Consent to Receive Marketing Information (E-Mail, SMS, TM) Referral Information Registration | Providing and recommending personalized services to customers, sending advertising information (SMS, email, phone) | ||||
| When ordering | Required | Recipient, Mobile Phone Number, Delivery Address, Delivery Requests Payment Information (Bank Account Information, Credit Card Information) | Order and Delivery Service | For purchasing members, data will be retained for 5 years (in accordance with the Act on the Consumer Protection in Electronic Commerce) | ||
| Non-member orders | Required | Orderer Information (Orderer Name, Mobile Phone, Email), Delivery Settings (Recipient, Mobile Phone, Delivery Address, Delivery Requests), Payment Information (Bank Account Information, Credit Card Information) | Order and Delivery Service | |||
| Regular Delivery Service | Required | Recipient, Delivery Address, Mobile Phone Number, Automatic Payment Method Information (Credit Card Information), Designated Shipping Date | Regular Delivery Service, product payment, delivery | |||
| When applying for home delivery | Required | Recipient, Address, Mobile Phone Number, Email Address, Delivery Quantity | Order and Delivery Service | 2 years after product delivery completion | ||
| Customer Complaints/Inquiries•1:1 Inquiry | Required | Contact Information (Email or Mobile Phone), Order Information, Inquiry Details | Provide 1:1 support for inquiries and handling bulk purchase inquiries | 3 years from registration date (*Act on Consumer Protection in Electronic Commerce, etc.) | ||
| Partnership/Store Entry Inquiries | Required | Company Name, Contact Information, Contact Person, Email, Inquiry Details | Partnership/Store Entry Inquiries | 1 year from the date of inquiry registration | ||
| Request for Cash Receipt | Required | Name, Mobile Phone Number | Request for Cash Receipt for Personal Income Tax Deduction | For purchasing members, data will be retained for 5 years (in accordance with the Act on the Consumer Protection in Electronic Commerce) | ||
| Apply for mom-to-be class | Required | ID, name, Mobile Phone Number, address, email , reason for application, Due Date | Apply for mom-to-be class | 1 year after the announcement of the winners | ||
| Group/affiliate employees | Required | Group/affiliate name, company email | Employee registration | Upon membership withdrawal or after one year | ||
| lottesweetmall | membership | Required | Name, Mobile Phone Number, ID (Email), Password, Gender, Date of Birth, Mobile Phone Verification Information (CI, DI) | Confirmation of subscription service use and prevention of fraudulent use |
Deleted immediately upon withdrawal
Information to prevent illegal use (ID, bad use record) will be deleted from the withdrawal database after 6 months. Information for preserving transaction records (ID, account number, shipping address) is stored for 5 years. (Act on Consumer Protection Act in Electronic Commerce, etc.) |
|
| Optional | Address, recommendation ID | Marketing, Analytics | ||||
| Sign up with social media account | Required | SNS Account Linking Information | Sign up with your SNS account | |||
| When ordering | Required | Recipient, mobile phone number, delivery address, delivery request, payment information (bank, account information, credit card information) | Order and Delivery Service | For purchasing members, data will be retained for 5 years (in accordance with the Act on the Consumer Protection in Electronic Commerce) | ||
| Non-member orders | Required | Orderer Information (Orderer Name, Mobile Phone, Email), Delivery Settings (Recipient, Mobile Phone, Delivery Address, Delivery Requests), Payment Information (Bank Account Information, Credit Card Information),Non-member Order Inquiry Password | Order and Delivery Service | |||
| gift | Required | Orderer Information (Orderer Name, Mobile Phone, Email), Delivery Settings (Recipient, Mobile Phone, Delivery Address, Delivery Requests), Payment Information (Bank Account Information, Credit Card Information),Non-member Order Inquiry Password | Order and Delivery Service | |||
| Regular Delivery Service | Required | Recipient, Delivery Address, Mobile Phone Number, Automatic Payment Method Information (Credit Card Information), Designated Shipping Date | Regular Delivery Service, product payment, delivery | |||
| 1:1 inquiry | Optional | Provide 1:1 support for inquiries | 3 years from registration date (*Act on Consumer Protection in Electronic Commerce, etc.) | |||
| Non-member inquiry | Required | Name, Email | ||||
| Optional | Mobile Phone Number | |||||
| Bulk purchase inquiry | Required | Name, contact information (email or mobile phone number), address | Quotation response when purchasing bulk products | |||
| Monthly snack BIZ inquiry | Required | Company name, contact information(Mobile Phone Number, email), application quantity, purpose of use | Inquiry about customized snack gift boxes for group customers | |||
| Review | Required | Name | Review | Immediate Deletion Upon Request for Information Deletion or Suspension of Use, and Upon Membership Withdrawal | ||
| Marketing/Analysis | Optional | Mobile Phone Number, email | Receive marketing information | Immediate Action Upon Marketing Opt-Out | ||
| Group/affiliate employees | Required | company email | Employee registration | Upon membership withdrawal or after one year | ||
| SNS | event | Required | Name, mobile phone number, Customer SNS ID (YouTube, Instagram, Facebook, Naver Blog) | Event Promotions, Customer Identity Verification, and Inquiry Response | Within 60 days after the event ends | |
| Required | Name, mobile phone number, address, resident registration number ※ Basis for collecting resident registration numbers: 「Income Tax Act」 | Delivery of event prizes and processing of taxes and fees | ||||
| Partner company cooperation website | Management and contract enforcement | Required | ID, business address, mobile phone number, email, account information (bank name, account number, account holder name) | Partner registration and management, identity verification, notice delivery, product inquiry, purchase order (ordering) | Deleted immediately upon withdrawal | |
| Book a visit | Request a visit from an outsider | Required | Name, Mobile Phone Number | identity verification and workplace access management, and follow-up in case of incidents | 12 months from the time of application | |
| Optional | License plate number | |||||
| User Information for Processing Requests for Access to Personal Information | Required |
[Information subject] Name, date of birth, phone number, address
[deputy] Name, date of birth, phone number, address, relationship with information subject |
Processing Requests for Access to Personal Information on the Website | 3 years from the date of receipt of the request | ||
2. Provision of personal information to third parties
The Company uses customers' personal information within the scope notified in the "Purpose of collection and use of personal information" and does not use it beyond the said scope without the customers' prior consent or provide their personal information to any third party. However, the following cases are exceptions.
- If the customer has agreed to disclosure or provision to a third party;
- If there is a request from the investigative and supervisory authorities in accordance with the relevant laws and regulations for the purpose of investigation and survey, following the procedures and methods set forth in the law;
- If they are provided to partners, etc. for compiling statistics, academic research, or market research in a form that specific individuals cannot be identified;
LOTTE Wellfood Co.,Ltd. currently provides personal information to the following companies with your consent.
| Table on Provision of personal information to third parties | ||||
|---|---|---|---|---|
| Separation | Recipient | Purpose of use | What we offer | Retention and use periods |
| Lottefoodmall | Performance/Exhibition partners (View All) | Name, member ID | Identity verification upon entry to the performance | From the winner announcement date to the invitation date |
| lottemembers | L.Point card number, card PIN, transaction date and time, merchant name | L.POINT inquiry/accumulation | 3 months from collection date | |
| Lotte Wellfood Home Delivery Agency (View All) | Recipient, address, mobile phone number, Email, delivery quantity | 1) Product order and change, cancellation, delivery, and invoice sending 2) Happy Call to confirm intention to join 3) Inquiry and change of customer information according to product delivery and other service matters 4) Cost settlement | Retain for 2 years after the termination of the drinking agreement. | |
| recruitment | The Ministry of Patriots and Veterans Affairs (MPVA) | Check whether you are eligible for veterans | Name, date of birth | Until confirmation of eligibility for veterans |
| Korea Employment Agency for the Disabled | Check for disability | Name, date of birth, address, and disability information (Disability status, disability classification and grade, disability type) | Until confirmation of disability | |
| PHILIP MEDICAL CENTER | Health Checkup | Name, date of birth, Health examination results | Destroy immediately after sending Wellfood. | |
3. Consignment of personal information processing tasks
LOTTE Wellfood entrusts some of its services to external companies to improve its services, and stipulates and manages/supervises the necessary matters to ensure that the entrusted companies safely handle personal information in accordance with the Personal Information Protection Act. In addition, the information entrusted is limited to the minimum information necessary for smooth services and is selectively provided to the appropriate companies based on your service request.
- In the consignment contract, we stipulate the service provider's compliance with instructions related to personal information protection, confidentiality of personal information, prohibition of third-party provision and responsibility in case of accidents, consignment period, return or destruction of personal information after the end of processing, and keep the contents of the contract in writing or electronically.
- When conducting events on the LOTTE Wellfood website, your personal information may be entrusted to companies not specified in the list below with your additional consent.
| Table on consignment of personal information processing | ||||
|---|---|---|---|---|
| Separation | Trustee | Consignment work | Re-trustee | RE-consignment work |
| Representative Homepage | Lotte Innovate Co., Ltd. | operation of computer system , response processing of customer | - | - |
| Jalham Inc. | Operation of Doctor Xylitol Bus, Customer Inquiry Response | - | - | |
| Lotte Global Logistics Co., Ltd. | Product Delivery | - | - | |
| recruitment | Lotte Innovate Co., Ltd. | Maintenance and management of LOTTE Wellfood recruitment website | - | - |
| Orp institute | Conducting personality tests and processing the results | - | - | |
| FN executive | Reputation Check | - | - | |
| Foodmall | UBASE Inc. | Customer service and marketing TM | - | - |
| Whois Corp. | Construction and Maintenance of LOTTE Wellfood Foodmall | - | - | |
| SK telink Co., Ltd. | sending SMS | - | - | |
| NHN KCP Corp. | Send payment information required to purchase products | - | - | |
| Lotte Global Logistics Co., Ltd. | Product Delivery | - | - | |
| Lotte Members Co., Ltd. | Integrated membership system (L.Point) operation | NICE Information Service Co., Ltd | Mobile phone, i-PIN identity verification | |
| Korea Mobile Certification Inc | Mobile phone identity verification | |||
| KG INICIS Co., Ltd. | Card identity verification | |||
| NAVER Corp. | Naver's identity verification | |||
| SMART SOLUTIONS | Kakao Certification | |||
| Shinhan Bank | Shinhan sign authentication | |||
| Transcosmos Korea Inc | Consultation services related to L.Point | |||
| Lotte Innovate Co., Ltd. | System operation and computer equipment maintenance | |||
| OurBox Co., Ltd. | Product Delivery | CJ Logistics Corp. | Product Delivery | |
| Sweetmall | Cate24 Corp. | Management and operation of LOTTE Wellfood Sweetmall infrastructure and systems, operation of customer center, delivery of promotional information such as events | SIIC Inc | Customer Inquiry Response |
| NHN KCP Corp. | Mobile phone identity authentication service, Payment and Escrow Services | |||
| KT Corp. | Send text message | |||
| Chemsoft | Send bulk mail | |||
| Lunasoft Inc. | Send KakaoTalk notification messages (informational messages) and friend Talk | |||
| Lotte Global Logistics Co., Ltd. | Product Delivery | - | - | |
| BANDOTS Co., Ltd. | Product Delivery | CJ Logistics Corp. | Product Delivery | |
| OurBox Co., Ltd. | Product Delivery | |||
| SNS | Daehong Communications Inc. | SNS channel operation, online event operation, prize delivery | Vincent Cosmic | SNS channel operation, online event operation, prize delivery |
| Jalham Inc. | SNS channel operation, online event operation, prize delivery | |||
| STIC Interactive | SNS channel operation, online event operation, prize delivery | |||
| Daru | SNS channel operation, online event operation, prize delivery | |||
| Beyond | SNS channel operation, online event operation, prize delivery | |||
| Jalham Inc. | Supporters | Dithings | Supporters | |
| Booking a visit | Lotte Innovate Co., Ltd. | Build and maintain a visitor booking system | - | - |
| partner company web | Lotte Innovate Co., Ltd. | Maintaining partner company collaboration homepages and sending SMS messages | - | - |
4. Procedures and methods for destruction of personal information
(1) exceptions to the destruction of personal information
LOTTE Wellfood destroys personal information without delay when the purpose of collecting personal information agreed to by the customer or the purpose for which it was provided is fulfilled, or when the customer requests withdrawal in accordance with the procedures set forth in the LOTTE Wellfood Terms of Use. However, if we are required to retain your personal information for a certain period of time by law, we will retain your personal information for that period of time.
| Table on retention/use period of personal information | ||
|---|---|---|
| Separation | Retention Bases | Retention period |
| Records about contracts or withdrawals, etc. | The Consumer Protection in Electronic Commerce Act | 5 years |
| Records of payments and supplies of goods and services | The Consumer Protection in Electronic Commerce Act | 5 years |
| Records of consumer complaints or dispute handling | The Consumer Protection in Electronic Commerce Act | 3 years |
| Records of display and advertising | The Consumer Protection in Electronic Commerce Act | 6 months |
| Records of collection, processing and use of credit information | Act on the Use and Protection of Credit Information | 3 years |
| Keeping records of connections | Communications Privacy Act | 3 months |
LOTTE Wellfood may exceptionally retain all or part of the collected personal information for a certain period of time, even if the purpose of collection or the purpose for which it was provided has been fulfilled, if it is necessary to retain it for a certain period of time for reasons such as confirmation of the irrelevance of transaction-related rights, etc. in accordance with the provisions of relevant laws and regulations, as follows
(2) Procedures and methods for destroying personal information
LOTTE Wellfood destroys personal information without delay when it becomes unnecessary, such as when the retention period has expired or the purpose of processing the personal information has been fulfilled. Personal information printed on paper is destroyed by shredding or incineration, and personal information stored in the form of electronic files is deleted using technical methods that make it impossible to reproduce the records.
5. Matters concerning the transfer of personal information abroad
LOTTE Wellfood transfers the minimum necessary personal information overseas and entrusts it to ‘SAP SE’ when consent to overseas transfer is obtained from the information subject at the time of membership registration on the recruitment site, applying for employment, or registering in the talent database.
| Separation | Detail | |
|---|---|---|
| Recruitment | Trustee | SAP SE (Dietmar-Hopp-Allee 16 69190 Walldorf Germany) F47 |
| Location of the trustee | JAPAN | |
| Date and method of consignment | Transmission through the network at the time of service use | |
| Information Management Officer Contact Information | youngil.kwon@lotte.net | |
| Personal information items to be entrusted | Collection items in the personal information use consent form | |
| Purpose of consignment transfer | Computerized processing and storage of personal information | |
| Retention and use period of personal information | Consistent with the storage period stipulated in this privacy policy | |
6. Rights and obligations of information subjects and legal representatives and how to exercise them
(1 ) Information subjects may possess the following rights regarding the handling of their personal information against the company at any time.
- The right to request access to (or view) personal information
- The right to request rectification of personal information
- The right to request deletion of personal information
- The right to request suspension of personal information processing
(2) In the following cases, LOTTE Wellfood may reject or restrict the request to exercise the rights in Paragraph 1.
- In cases where there are special provisions in the law or it is unavoidable to comply with statutory obligations
- In cases where there is a risk of harming another person’s life or body or unjustly infringing upon another person’s property or other interests
- In cases where it is difficult to fulfill a contract, such as when the service agreed upon with the data subject cannot be provided without processing personal information, and the data subject does not clearly express his/her intention to terminate the contract.
(3) The rights under Paragraph 1 may be exercised by writing, phone, e-mail, facsimile transmission (FAX), etc. to the Personal Information Protection Officer and the department in charge listed in Article 10. LOTTE Wellfood will take action without delay and, if there is a reason for rejection or limitation, will inform you of the reason for the restriction/rejection and the method of filing an objection within 10 days.
※ If you request the provision of files, you may be charged (requested) for the fees and postage costs incurred. (Article 38, Paragraph 3 of the Personal Information Protection Act)
(4) If the data subject requests correction or deletion of personal information due to errors, etc., LOTTE Wellfood will not use or provide the personal information until correction or deletion is completed.
(5) The rights under Article 1 may be exercised through a legal representative or an authorized agent of the data subject.
(6) The data subject must not infringe upon the personal information or privacy of the data subject or others that the company is processing in violation of related laws such as the Personal Information Protection.
7. Measures to secure the safety of personal information
LOTTE Wellfood takes the following technical and administrative measures to prevent the loss, theft, leakage, external attacks, hacking, etc. of personal information and to ensure the best possible safety when processing personal information.
a. Encryption of personal information
Customer passwords are stored and managed using one-way encryption, and personal information can only be confirmed and changed by the person who knows the password. We have established and are applying password creation rules to prevent passwords from being used with numbers that can be easily guessed by others, such as the customer's birthday or phone number.
b. Countermeasures against hacking, etc.
LOTTE Wellfood operates an intrusion prevention system 24 hours a day to prevent personal information of customers from being leaked due to hacking or other intrusions into the company’s information and communication network, and uses encrypted communication to safely transmit sensitive personal information over the network.
c. Storage of personal information access records and prevention of forgery and alteration
LOTTE Wellfood stores and manages records of personal information handlers accessing the personal information processing system, and regularly checks access records to prevent misuse, loss, forgery, alteration, etc. of personal information. In addition, Lotte Welfood safely stores the access records to prevent forgery, alteration, theft, and loss of employees involved in personal information processing.
d. Minimization and training of personal information handlers
LOTTE Wellfood limits the number of employees involved in personal information processing to a minimum and raises awareness of the importance of personal information protection through management measures such as education for personal information handlers.
e. Physical surveillance and blocking
We install computer rooms, archives, etc. that store personal information in areas with controlled access from the outside and physically monitor and block them.
8. Installation, operation, and rejection of automatic personal information collection devices
LOTTE Wellfood uses 'cookies to store and retrieve your information from time to time. A cookie is a very small piece of text data that is sent to your browser (such as Internet Explorer) by the server used to operate the website and is used to authenticate you when you are logged on to the site. Cookies identify your computer but do not identify you personally. You have choices about cookies.
<Block cookies on a web browser>
(1) Microsoft Edge
Settings → Cookies and Site Permissions → Manage and delete cookies and site data → Select to Allow/block sites from storing and reading cookie data
(2) Chrome
Settings → Privacy & Security → Third-Party Cookies → Select to allow/block third-party cookies
<Block cookies on a smartphone>
(1) Android
Settings → Internet Settings → Privacy & Security → Etc → Select whether to accept cookies
(2) iOS
Settings → Safari → Privacy & Security → Clear browsing history and website data
※ Depending on your mobile OS version, the menus and methods may differ slightly.
LOTTE Wellfood uses cookies for the following purposes
- We analyze the frequency and duration of visits by members and non-members, and identify your tastes and interests, which we use as a measure for targeted marketing (including advertising) and service improvements.
<Information generated/collected in the process of using the service>
| Table of information generated/collected in the course of using the service | |
|---|---|
| Collection items | Purpose of use |
| Service usage history, access logs, cookies, access IP, Payment Records, Suspension Records |
Preparing for privacy incidents, record keeping for dispute resolution, informing you of service benefits, optimizing our services, error checking, and analyzing our services and statistics |
※ Information generated/collected in the process of using mobile services
| Table of information generated/collected in the course of using mobile services | ||||
|---|---|---|---|---|
| Separation | Access Items | Purpose of access | ||
| Lottefoodmall Mobile app access permissions | Select | iOS | Photo/ media/ file access, camera access, Shopping offers and event notifications | Delivering and optimizing app services |
| Lottesweetmall Mobile app access permissions | Android | |||
9. Matters concerning the collection, use, and rejection of behavioral information
LOTTE Wellfood collects and uses behavioral information in order to provide customized services and benefits, online personalized advertisements, etc. optimized for customers in the process of using the service.
LOTTE Wellfood collects behavioral information as follows.
| Table on collection of behavioral information | |||
|---|---|---|---|
| Items of behavioral information you want to collect | How we collect behavioral information | Purpose of collecting behavioral information | Retention and usage period and What to do with the information afterward |
| User's web/app visits, search and product views, purchase history, and ad identifiers | Automatically collected and transmitted when you visit our website or launch our app | Statistical analysis to improve our services and to provide personalized product recommendations (including advertisements) based on your interests and preferences. | Up to 1 year (destroyed or made inaccessible after retention period) |
LOTTE Wellfood allows online personalized advertising providers to collect and process behavioral information as follows.
| Table on collection of behavioral information by online customized advertising business operators | |||
|---|---|---|---|
| Collect behavioral information and The ad provider you want to process | How we collect behavioral information | Collected and processed Behavioral information items | Retention and usage period |
| Google, Facebook, kakao,Carrot Market | Automatically collected and transmitted when you visit our websites or launch our apps | User's web/app visits, search and product views, purchase history, and ad identifiers, | Up to 1 year |
LOTTE Wellfood collects only the minimum behavioral information necessary for online personalized advertising, and does not collect sensitive behavioral information that may clearly infringe on the rights, interests, or privacy of individuals, such as ideas, beliefs, family and relative relationships, education, medical history, and other social activities.
LOTTE Wellfood collects and uses advertising identifiers (ADID/IDFA) for online personalized advertising in its mobile apps. You can block or allow customized ads in the app by changing the settings on your mobile device.
[Block/allow ad identifiers on smartphones]
(1) Android: ①Settings → ②Privacy → ③Advertising → ④Reset or delete ad IDs
(2) iPhone: ①Settings → ②Privacy → ③Tracking → ④Do not allow apps to request tracking
※ Depending on your mobile OS version, the menus and methods may differ slightly.
You can block or allow online personalized advertising in bulk by changing your web browser's cookie settings. However, please note that changing your cookie settings may affect the use of some services, such as automatic login to websites.
[Block/allow personalized ads via web browser]
(1) Microsoft Edge
the top-right '…' button → Settings → Privacy, search, and services' → select 'Do not track' in the 'Do not track' section to choose whether and at what level → Select whether to 'Always use “strict” tracking protection when searching InPrivate' → In the 'Privacy' section, select whether or not you want to 'Send a Do Not Track Request'.
(2) Chrome browser
the top-right '⁝' button → Settings → Privacy & Security → Choose ad privacy → Choose whether to use ‘Ad topics’→ Choose whether to use ‘Site Blurb’ → Choose whether to use ‘Ad measurement’
10. Personal Information Protection Officer
In order to protect your personal information and handle complaints related to personal information, LOTTE Wellfood has a personal information protection officer. If you have any questions regarding your personal information or would like to request access, please contact the Privacy Officer below. We will respond to your inquiry promptly and sincerely.
| [Privacy Officer] | |
|---|---|
| Full Name | Choi Ho-hyoung |
| privacy_wellfood@lotte.net | |
| Contact Number | 02-2670-6414 |
| [Department in charge of personal information protection / department for receiving and processing requests for access to personal information] | |
|---|---|
| Department Name | Information Operations Part |
| privacy_wellfood@lotte.net | |
| Contact Number | 02-2670-6414 |
※ You will be directed to the Privacy Office.
11. Remedies for infringement of the rights and interests of the information subject
If you need to report or consult about a privacy breach, you may contact the following organizations for assistance
| Personal Information Infringement Report Center | |||
|---|---|---|---|
| Privacy Dispute Resolution Board | Privacy Complaint Center | Office of the Attorney General | Police |
|
(Without area code) 1833-6972 (www.kopico.go.kr) |
(Without area code) 118 (privacy.kisa.or.kr) |
(Without area code) 1301 (www.spo.go.kr) |
(Without area code) 182 (ecrm.cyber.go.kr) |
12. Changes to the Privacy Notice
This Privacy Notice is effective as of October 28, 2024. The following changes have been made to the previous Privacy Policy.
This Privacy Notice is subject to change in accordance with changes in laws, policies or security technologies, and if there are additions, deletions or modifications to the contents, we will notify you of the reasons and changes through the LOTTE Wellfood website.
| Major revisions | Reason for change |
|---|---|
|
[Added] Added personal information processing policy for Lotte foodmall, Lotte sweetmall, in-house reservation, and partner collaboration homepages
[Change] Change in name of personal information protection department |
Integration of personal information processing policies by service |
View previous privacy policies by effective date : February 27, 2024 (v2.7)
